Well today I got a replacement, the outside of it was fine, I was so pleased until the door was opened..
The inside of the door was badly damaged
The shelves had all fallen out and the salad tray at the bottom was all cracked.
I'm so upset and annoyed.
One damaged delivery is bad enough but two is just ridiculous.
I'd like to know who is to blame for this, Beko (the manufacturer) Appliances Online (the seller) or Expert (haha) Logistics (the delivery people)
I've now got to wait for a refund and find another one somewhere else.
I saw your Facebook post on this; sorry for your troubles, and hope you get your money back. And find an appliance that works!
ReplyDeleteThanks Beth, it's been frustrating not to mention so much time wasted waiting around!
DeleteThat is disgusting! I hope you tear them off a strip.
ReplyDeleteWe always buy our fridges, freezers and washing machines from a local shop and have them delivered. We tell them to put it exactly where it is to go and we give it the once over before they leave.
Babs, I was very polite but furious and I let them know exactly how I felt!
DeleteI still need to find a decent appliance though, the one I have is getting tired.
Oh I would have been SO MAD!!!! Hope you get a new (in perfect condition) fridge soon!
ReplyDeleteI'm going to find time to go to an actual shop instead of ordering online - hope that makes a difference!
DeleteCustomer service sucks these days, doesn't it?
ReplyDeleteWith so many businesses going down you'd think they would be more careful!
DeleteTerrible - and in a climate where customers spending money should be cherished. Good luck with your next (local) attempt.
ReplyDeleteThanks, taking a few days break as I was getting obsessed looking!
DeleteShameful. Do you have something like a consumer court or appellate to complain to?
ReplyDeleteI got my money back and they were not difficult about it so no need to take it further, just an inconvenience!
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